Frequently Asked Questions

Q:  What insurance do you accept at this time?

Aetna, Ambetter, Medicare, CIGNA, Blue Cross Blue Shield of TN, United Health Care

Q:  Which other insurance policies do you currently not accept?

UHC Plans Silver and Bronze, CIGNA (Tennessee Connect plan), BCBS Plan L, Tri Care, and Humana

Q:  Do you see patients that do not have insurance?

Yes.  We do our best to compete with other entities by offering an option to uninsured patients.  We charge $80 per visit regardless of how complicated the visit is.  We have a strong desire to be there for all types of patients regardless of their insurance status.

Q:  Do you collect co-pays prior to the visit?

Yes.  We collect co-pays based on your insurance provider during the check-in process.  If you do not have insurance, the initial visit is $100 and each follow up appointment is $80 and fees are collected prior to the appointment during the check-in process. Initial labs (5-panel lab work) is $50 for uninsured patients.

Q:  What is the best way to reach you?

Either by calling the office number, sending an email to our HIPAA secure email volunteer@volunteerprimarycare.com, or completing the form on the contact page.

Q:  What information do you need when I register as a patient?

We need basic information such as your name, date of birth, phone number, and email.  After we get that information, we will send you the new patient paperwork.

Q:  Can I update my Check/Credit card on the portal?

Yes.  Your method of payment can be updated when you complete your new patient paperwork or prior to the first visit during the check-in process.

Q:  How do I give you my insurance card?

Take a picture of both sides of the insurance card and complete the upload during your new patient paperwork. Uploading a picture of the insurance card will ensure accuracy when checking eligibility of your insurance plan. 

Q:  How do I send my provider a secure message?

The best way to send secure information is after you have registered as a patient and have access to the patient portal. 

Q:  Do you see patients during normal business hours?

Yes.  We currently see patients via telehealth and in-person during traditional business hours.

Q:  Do you see patients outside of traditional business hours?

Typically, no.  We  

Q:  Can I schedule my own appointment on the patient portal?

No.  At this time, all appointments must be requested via a secure message on the patient portal or by calling the office number.  We hope to have "self-scheduling" available very soon!! 

Q: What illnesses or complications can you treat?

Please see our SERVICES page for a description of conditions, complications, and illnesses we treat.  The list is only a short list of all of the complications we can manage and treat.  If you have a need, and you do not see it listed on the SERVICES page, feel free to call the office to see if we can help!

Q:  What are the benefits of using your practice?

We are determined and committed to listening to our patients!  We treat each patient with compassion, individualized care, and enough time to address your concerns.

Q:  Why do you want to have your own practice?

We have one main goal every day; take care of others.  There is nothing more satisfying than helping others and seeing our patients improve their lives through better health.  Simply, we love what we do.

WE DO NOT PRESCRIBE CONTROLLED SUBSTANCES VIA TELEHEALTH.

WE DO NOT MANAGE CHRONIC PAIN.

WE DO NOT MANAGE CONDITIONS THAT REQUIRE CHRONIC BENZODIAZIPINES.